We aim to make your MunasCraft experience seamless from order to delivery.

1. Processing Time

• Customized orders: 5–10 business days (depending on design & approval).

• Ready-made items: 2–4 business days.

2. Delivery Methods

We deliver via reputed courier partners within Bangladesh. International shipping is available on request (extra charges apply).

3. Shipping Charges

Delivery fees vary based on location and product weight. Charges are shown during checkout.

4. Order Tracking

Once shipped, a tracking number will be shared via email or SMS.

5. Delays

Delays may occur due to natural events, courier strikes, or holidays. MunasCraft is not liable for delays caused by external factors.

6. Damaged Packages

If your order arrives damaged, please contact us within 24 hours with photos so we can investigate and resolve the issue promptly.